Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes:

• Account information: name, email address, and password.

• Profile information: preferences and settings you configure.

• Communications: messages you send to our AI assistant and any feedback you provide.

• Usage data: how you interact with our services, features you use, and time spent.

We use the information we collect to:

• Provide, maintain, and improve our services.

• Personalise your experience and deliver AI responses tailored to you.

• Process transactions and send related information.

• Send technical notices, updates, security alerts, and support messages.

• Respond to your comments and questions.

• Monitor and analyse trends, usage, and activities in connection with our services.

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With service providers who assist us in operating our platform and conducting our business, subject to confidentiality agreements.

• To comply with legal obligations, enforce our policies, or protect the rights and safety of Eldah AI, our users, or others.

• In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: the right to request a copy of the personal data we hold about you.

• Correction: the right to request that we correct inaccurate data.

• Deletion: the right to request that we delete your personal data.

• Portability: the right to receive your data in a structured, machine-readable format.

• Objection: the right to object to certain processing of your personal data.

To exercise any of these rights, please contact us at info@eldah.ai.

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies help us improve your experience by remembering your preferences and understanding how you use our platform. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and, where appropriate, by sending you an email. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@eldah.ai

Website: https://www.eldah.ai