Privacy Policy

We collect information you provide directly to us when you create an account, use our services, make a purchase, or contact us for support. This includes:

• Account information: your name, email address, and unique user ID.

• Profile information: preferences, settings, and personalisation information you choose to provide.

• User content: chat messages, conversation context, saved memories, voice-call transcripts, summaries, and text you submit for translation or speech generation. This content may contain personal information you choose to provide.

• Audio data: microphone audio and recordings you provide for realtime voice conversations, transcription, and summaries.

• Purchase information: subscription status and purchase history used to provide access to paid features and restore purchases.

We collect this information when you create or update an account, type or save content, use the microphone, use an AI feature, make a purchase, or contact support.

Eldah transmits voice recordings to OpenAI for realtime voice processing or transcription. Eldah does not retain the raw recording after the requested processing. We may retain the resulting transcript, summary, and AI response in your account until you delete the content or your account.

We use the information we collect to:

• Create, authenticate, and manage your account.

• Provide, maintain, and improve our services.

• Personalise your experience and provide AI responses tailored to you.

• Send the content you submit to OpenAI to generate chats, titles, voice responses, transcripts, summaries, translations, and speech.

• Store and retrieve your conversation history and personalisation settings.

• Process subscriptions, verify purchase status, restore purchases, and provide access to paid features.

• Send technical notices, service updates, security alerts, and support messages.

• Respond to your comments, questions, and support requests.

• Protect the security and integrity of our services.

Eldah uses OpenAI, L.L.C. (OpenAI), a third-party artificial intelligence provider. Before any AI feature sends your personal data to OpenAI, the app presents a disclosure and asks for your explicit permission.

When you allow AI data sharing and use an AI feature, we may send OpenAI your messages, conversation context, microphone audio, recordings, transcripts, text submitted for summaries, translation, or speech generation, saved memories used to personalise a prompt, and any personal information you choose to include in that content.

OpenAI processes this information to provide the feature you request, including chat responses, chat titles, realtime voice conversations, transcription, summaries, translation, and text-to-speech. According to OpenAI's API data controls, API data is not used to train OpenAI models unless the customer affirmatively opts in. OpenAI may retain API content in abuse-monitoring logs for up to 30 days by default, unless a different approved retention control applies or longer retention is legally required.

You may decline without sending content to OpenAI. You may also withdraw permission at any time under Settings → AI Data Sharing. After withdrawal, AI features will not transmit your content to OpenAI unless you grant permission again.

We do not sell or share your personal information for third-party advertising or cross-app tracking. We disclose information only as needed to provide and protect the service:

• Supabase provides account authentication, database hosting, and storage for account information and saved user content.

• RevenueCat and Apple process subscription status and purchase transactions for purchases made through the iOS app. Eldah does not receive complete payment-card details from Apple.

• Stripe processes payments made through supported web payment flows.

• To comply with legal obligations, enforce our policies, or protect the rights and safety of Eldah AI, our users, or others.

• In connection with a merger, acquisition, financing, reorganisation, or sale of assets, with appropriate notice where required.

We require service providers that receive personal data to protect it to the same or an equivalent standard as described in this policy and as required by applicable law, and to process it only for authorised purposes.

We retain account information, chats, messages, saved memories, voice transcripts, generated summaries, personalisation information, and subscription status while your account is active or until you delete the applicable content. Raw voice recordings are transmitted for processing and are not retained by Eldah after the requested processing.

You can delete individual content where the app provides that control and can delete your account and associated data from Settings → Delete Account. You may also contact info@eldah.ai. We may retain limited information where required by law or for legitimate security, fraud-prevention, dispute-resolution, or legal purposes. Third-party processors may retain data according to the periods described above and their applicable legal obligations.

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures may include encryption in transit and at rest, access controls, and security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: the right to request a copy of the personal data we hold about you.

• Correction: the right to request that we correct inaccurate or incomplete data.

• Deletion: the right to request deletion of your personal data.

• Portability: the right to receive certain data in a structured, machine-readable format.

• Objection or restriction: the right to object to or request restrictions on certain processing of your personal data.

• AI consent: the right to decline or withdraw permission for sharing personal data with OpenAI under Settings → AI Data Sharing.

To exercise any of these rights, please contact us at info@eldah.ai.

Eldah AI does not use your personal information for third-party advertising and does not track you across apps or websites owned by other companies. We do not sell your personal information to advertisers or data brokers.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take reasonable steps to delete it.

Eldah and its service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers of personal data.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and, where appropriate, through the app or by email. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@eldah.ai

Website: https://www.eldah.ai